How to use comments

This is the power of a directory based comment system.
Get all of your clients talking about you!

Consumers of products and services are moving away from traditional advertising that pushes them at something, and becoming more dependent on being engaged by a company or a conversation surrounding a company. Your users will find out more information about you from the web before they ever meet you, and the information they are looking for is NOT your nicely refined corporate dialogue. They ARE looking for people talking about you and how you respond.


Email

Sending an email to a current or former customer does two things for your business:

  1. You are communicating with them with a purpose. Yes, this communication is self-centered to help your business, but it gives you a reason to talk to your customers.
  2. This is a great way to show your customer that you value their business and you look forward to working with them again in the future.

To get you started we put together a brief script to give you some ideas for your own email (copy it if you like, we have no problem with that):

Dear [Customer Name Here]

We have valued the business you have given us and we look forward to working together in the future. We all know how important it is to get referrals for driving new business. There is a great new business listings website that we are listed on, www.NextStepDirectory.com, that allows you to leave your feedback on your experience with working with us. If you can take 5 minutes of your time, your help would be most appreciated.

You can make a post by clicking here and scrolling to the bottom of the page: LINK TO PAGE

I look forward to seeing your post on our profile in the near future.

Regards,

Learn from your customers

We are your customer service center that tells you what the world thinks about your company. We send an email to the registered user address (this email address) every time a new comment has been made. This is a great way to:

  • Check and see the good things that customers are saying. You may not even realize that people see you in this light, and it may be time to focus on this area.
  • Check and see where customers may be complaining. You may have a missing link in your staff, or a communication breakdown you never realized. One comment can bring huge dividends if acted upon properly.
  • Start a dialogue with your customers. Make your company more human.